Guess Return Policy
Customer Service: 1-877-444-8377
RETURN AND EXCHANGE POLICY
While we take pride in all of our GUESS?, Inc. products, if you are not satisfied with your online purchase we are happy to assist you with a return. We gladly accept the return or exchange of unworn, unwashed or defective GUESS, GUESS kids, GUESS Factory and G by GUESS merchandise for up to 30 days after the shipment date and Marciano merchandise for up to 14 days after the shipment date. Refunds for merchandise returned within the eligible time period will be credited in the same form as the original payment method except for purchases made with a GUESS gift card. GUESS gift card purchases will be credited to an electronic merchandise return card. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, sanitary liners intact and accompanied by the packing slip or invoice. Unfortunately, pierced jewelry, undergarments, lingerie, fragrances, lotions and items marked “final sale” on the website, tag or invoice are not returnable. Gift cards are final sale and may not be returned or redeemed for cash, except where required by law. Original shipping charges are non-refundable.
GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer.
If you received a gift that was purchased online, you can return it by mail or to a store location closest to you. To return by mail, visit our Online Return Center and enter your order number to start your return process.
RETURNS WITHOUT RECEIPT
If you wish to return your online purchase but have lost your original invoice/packing slip, simply reprint a copy of your original invoice/packing slip by logging into your account. Click on Online History then View Invoice to download a printer-friendly PDF version of your invoice.
If you have further questions about the above return policy, return and exchange instructions or require additional assistance, please email our Customer Care department or call us at 1-877-44-GUESS (1-877-444-8377).
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