Janie and Jack Store Return Policy
Customer Service: 1-877-449-8800
At Janie and Jack, they want you to be satisfied with your purchase. Returns or exchanges will be gladly accepted within 180 days of original purchase.
Request for Email Address
They ask customers for their name and email address for marketing purposes. You are not required to give this information as a condition for using a credit card. If they require this information to ship an order or for payment purposes, they will tell you.
Merchandise may be returned if defective, or unwashed, unworn and in sellable condition to any Janie and Jack store. Janie and Jack Outlet merchandise must be returned to Janie and Jack Outlet locations only. Janie and Jack Outlet stores are unable to accept merchandise returns from Janie and Jack retail stores. All merchandise returns are subject to a 24-hour restocking period. The original credit card used for the purchase must be presented in order to process the refund to that card. All sales are final after 180 days. All merchandise with a price ending in $0.97 is considered FINAL SALE and cannot be returned or exchanged on janieandjack.com. $0.97 includes the price on the hangtag and price charged before coupons or discounts. Purchases made at janieandjack.com can be returned to janieandjack.com or at a Janie and Jack shop. If you made a purchase at global.janieandjack.com, please contact Customer Service at 1-877-449-8800 for a Return Authorization form and further instructions. If you did not purchase our merchandise from a Janie and Jack shop, janieandjack.com, or global.janienandjack.com, we are unable to process your return- please contact the seller for return information.
Returns with an Original Sales Receipt
Merchandise may be exchanged or a refund will be issued in the original form of payment for the price paid when returned within 60 days of purchase. After 60 days, a Merchandise Credit will be issued for the current selling price or price paid, whichever is lower. A return/exchange or gift receipt does not serve as an original receipt. Janie and Jack reserves the right to limit returns or exchanges and verify the original sale before processing a return.
Returns with a Gift Receipt
Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the price paid.
Returns without a Receipt
Refunds over $5 will be issued in the form of a Merchandise Credit or merchandise exchange for the current selling price. Valid identification is required for all returns and exchanges without an original receipt or gift receipt. Valid forms of photo identification are: U.S. Driver’s License, U.S. state-issued ID, U.S. Military ID and a Passport. Information from your ID will be retained in a company-wide database of customer return activity that Janie and Jack uses to authorize returns and will not be used for any other purpose. Janie and Jack reserves the right to limit returns or exchanges and to verify the original sale before processing a return. They may offer a lookup using your credit/debit card, personal check or email address to attempt to locate the transaction information for returns without a receipt. If the transaction is located, it will be processed as a return with a receipt.
Mail Return Policy
Within the US, to mail in your return, complete the Return Mail form (on the bottom half of the packing slip), including “Quantity Returned” and “Reason Code” and enclose it with your merchandise. Affix the pre-paid UPS shipping label that came with the merchandise. They will deduct a $6.95 fee per order for postage when the pre-paid postage label is used. If you would like to use a carrier other than UPS, or if you are sending a return from a Military (APO/FPO) address, please follow the instructions above and ship your return to:
Janie and Jack Online Store
2299 Kids Way
Dixon, CA 95620
Shipping fees involved in making a return to Online Store will not be reimbursed. Packages must be pre-paid or returned using the pre-paid UPS shipping label that came with the order. Please visit UPS.com to find your nearest UPS drop-off location or schedule a pick-up.
Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information