Primark Store Return Policy
Primark refund and exchange policy is displayed in all of their stores at the Customer Services Desk.
A full refund or exchange will be offered to all customers in possession of a valid receipt, provided the merchandise is returned unworn or unused, with the original tags still attached, within 28 days from date of purchase.
Refunds will be made according to the method of payment at the time of purchase.
Where the purchase was made by a debit or credit card the refund will be made to this card, provided the cardholder is present and in possession of the card otherwise an exchange will be offered. Please note a refund back onto a debit or credit card can take between 5 and 10 working days.
Because of the nature of some products, they do not offer refunds or exchanges on underwear, jewelery or cosmetics. This list is not exhaustive and does not affect your statutory rights.
In the event that you have purchased a faulty item, a refund or exchange will be processed at the customer service desk of your nearest store. Primark does not offer postal exchanges or refunds.
To obtain a refund or exchange a register receipt is needed, the item must be in a saleable condition with all tags attached and it must be within 28 days of purchase. You will find the latest date that you can return an item on your till receipt.
Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to the return the items back to store for a full refund.
If an item is found to have a manufacturing fault no receipt is needed and a full refund or exchange can be obtained in our stores.