Vera Bradley Store Return Policy
Customer Service at (888) 855-8372
If your purchase is less than 60 days old, you may return your items with receipt to a Vera Bradley Store, or contact an authorized Vera Bradley retailer for return assistance. All Vera Bradley company-owned stores also accept returns for online orders. If you are returning your items to an authorized Vera Bradley retailer, please contact them first to inquire about returns (online or in store).
60 DAY LIMIT ON RETURNS WITH A RECEIPT:
If a new, unused item is returned within 60 days, you may receive a refund (either in-store credit or the original form of payment) for the amount that was paid
Present the original packing slip or proof of purchase to the store associate.
Please present a valid Driver’s License or Government issued ID when returning product.
Items without a receipt that are new and unworn may be returned for the lowest sold price for a merchandise credit.
Please allow 2-3 weeks for a credit to appear on your original form of payment, or a gift certificate to be issued.
If at any time you need assistance, please call Vera Bradley Customer Service at (888) 855-8372 during normal business hours.
Returns over $500 without a proof of purchase cannot be processed. Purchases for resale will not be accepted for returns, regardless of dollar amount.
They reserve the right to refuse a refund request if it does not comply with these policies.
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