No policy Return Policy

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Nordstrom  has a no policy return policy. It is most notably known as the best return policy in the business. The department store business that is.

No policy Return Policy

Many customers have made many no hassle returns to the store and are so happy they will only consider making purchases here. Because of the No Policy on Returns they have a very loyal customer base that sticks behind what they sell. Customers feel comfortable when making a purchase that they will be able to return an item for any reason by following the guidelines of this store.

Check out this video for more information

Returns & Exchanges

Nordstrom will handle returns on a case-by-case basis with the ultimate objective of making customers happy. We stand behind our goods and services and want customers to be satisfied.

  • They have long believed that when we treat customers fairly.
  • They will apply returns to the tender it was purchased with.
  • If they choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card.

 

RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don’t have an account or you’re missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.

RETURNING IN STORES (U.S.)
Simply bring the item(s) you’d like to return along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store.

EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.

EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.

REFUNDS
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. When returning a gift, you’ll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
Items Returned by Mail: If you ordered by credit card, we’ll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we’ll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card.
Shipping Charges: Unfortunately, we cannot refund shipping charges.

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