Sears Return Policy Review
For most items, you have 30 days from the date of purchase to make a return with some exceptions. You can make your return to any Sears store with your original receipt or packing slip. Tires purchases can only be returned to a Sears Auto Center location.
Returns Without A Receipt
If for any reason you are not satisfied with an item sold by Sears, you can return your purchase in its original packaging. Include all accessories, manuals & parts, with your original receipt. For most items, you have 30 days from the date of purchase to make a return with some exceptions.
Where appropriate, refunds will be issued in the same form as the original method of payment. Returns with a gift receipt will either be exchanged or refunded in the form of a gift card. It may be necessary to ask for identification in connection with a refund or exchange. Sears reserve the right to limit or decline a refund or exchange.
Promotional offers & returns
When returning items purchased in connection with a gift or award card promotion, all or a portion of the card amount may be deducted from your refund or exchange. Some award cards may have an expiration date indicated on the face of the card. When returning items that included a free or bonus item promotion, the value of the free or bonus item may be deducted from any refund or exchange, unless the free or bonus item is also returned unused. When making a purchase as part of multiple-buy discount (for example, “buy one, get one free”) the value of the discount will be pro-rated among all items that are part of the multiple buy. If some but not all of the items that are part of the multiple buy are returned, the refund or exchange amount will be the amount paid for the items returned less the pro-rated discount. Refund and exchange may also be reduced if a discount was given at the time of purchase conditioned upon a bundled purchase, and some but not all of the items that were part of the offer are returned.
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CUSTOMER SERVICE
If you have any questions or concerns you can always contact customer service department at (888) 205-0966
Sears Store Return Policy | Sears Return, Exchange and Refund Policy
All Sears Stores Have Re-opened – July 16, 2020 Due to COVID-19
As States have re-opened during the past several weeks, Sears Stores have been re-opening, as well. In fact, all Sears Stores that were closed due to COVID-19 have now re-opened to serve our members and customers.
The health and safety of our associates, members and the communities that we serve remains our top priority.
We continue to monitor the situation and actions required by State government officials. To ensure you are safe and comfortable returning to your local Sears Store, we continue to follow CDC recommendations.
For sears.com orders, you can use our curbside In-Vehicle Pick-Up option. Our stores are clean, our associates will be ready to serve you and you can expect the following when you arrive:
- We have implemented a health screening process for all associates to follow
- All associates will be wearing masks – but they’ll be wearing a smile behind those masks!
- Associates will be cleaning high touch point areas throughout the day
- We will have installed plastic sneeze guards at checkouts
- Visual cues will be located at checkouts to encourage social distancing
- For now, our fitting rooms will be closed
For most stores, store hours will be 11 a.m. – 6 p.m. Monday through Saturday and noon – 6 p.m. on Sunday. Sears Auto Centers will be open Monday through Saturday from 10 a.m. – 5 p.m. and will be closed on Sunday. These hours are subject to change based on decisions by local officials. Please see the store locator on sears.com for updated hours of operation.
Thank you for your patience and continued support. We look forward to welcoming you back into your local Sears store!