Finish Line Return Policy

Customer Service:1.888.777.3949
RETURN IN STORE
The fastest way to return an item is to do so in one of their stores. You would need:

• Your original packing slip
• The item(s) in unworn condition
• Apparel items must have the original tags (unless problems in manufacturing exist)
• Your original form of payment. *PayPal and debit card purchases are refunded in cash
• Authorization numbers are NOT required for return to your local store

 

RETURN BY MAIL
Fill out the return form, get a return authorization and label via email, then ship it.
Once they receive your item back to their warehouse, you will receive a Return Confirmation Email.
From there, they will issue a refund back to your original form of payment.

RETURN POLICY
In most cases, merchandise may be exchanged with an original sales receipt within 45 days of the original purchase when the items are unworn and in original condition and, if a shoe item, returned in the original box.
To return or exchange an item, you will be required to present a valid photo ID* that will be recorded at the time of return. Information from your ID will be retained in a company-wide database of customer return activity that Finish Line and its affiliates use to authorize returns. They reserve the right to limit returns or exchanges regardless of receipt.
All purchases must be return within 45 days of the original purchase.
The merchandise should be in unworn conditions.
Orders may be returned to your local Finish Line store or by mail using this online form
Shipping charges are not refunded for return items.

 

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