Nordstrom has a perfect no policy return policy for their customers. It is most notably known as the best return policy in the business. The department store business that is.
No policy Return Policy
Many customers have made many no hassle returns to the store and are so happy they will only consider making purchases here. Because of the No Policy on Returns they have a very loyal customer base that sticks behind what they sell. Customers feel comfortable when making a purchase that they will be able to return an item for any reason by following the guidelines of this store.
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Nordstrom Returns & Exchanges
Nordstrom will handle returns on a case-by-case basis with the ultimate objective of making customers happy. We stand behind our goods and services and want customers to be satisfied.
- They have long believed that when we treat customers fairly.
- They will apply returns to the tender it was purchased with.
- If they choose to provide a refund and no record of sale is available, a return is provided at current price on a Gift Card.
Nortstrom
RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don’t have an account or you’re missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN STORES (U.S.)
Simply bring the item(s) you’d like to return along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store.
EXCHANGES
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
GIFT CARDS
Gift Cards can’t be returned.
WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.
GREEN SHIPPING
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
REFUNDS
All refunds will be credited to your original form of payment or a Gift Card. When returning a gift, you’ll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Gift Card. (Gift Cards cannot be redeemed for cash unless required by law
FINE JEWELRY
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.
Frequently Asked Questions
What is your return policy?
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a N-Gift Card. Please visit Nordstrom Rack, HauteLook and Trunk Club to learn about their return requirements.
What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we’ll do our best to take care of you.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don’t have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If we choose to provide a refund and no record of sale is available, a return is provided at current price on a Nord-Gift Card.
Do you take everything back?
We’ll do our best to take care of you, but from time to time we cannot accommodate.