ADIDAS RETURN POLICY
At Adidas, they create products that help you perform better, play better and feel better. Whether you’re using their brand on the street or the court, or their apparel in the studio or on the field, they want you to be satisfied with your purchase.
If you are not completely satisfied with your adidas.com purchase, for any reason, they will offer you a full refund within 30 days of purchase. *Some restrictions apply.
*Because custom and personalized products are made just for you, they are not returnable.
CUSTOMER SERVICE PHONE NUMBER
800-982-9337, 8AM ET – 11PM ET, 7 days a week
RETURN BY MAIL
Please visit the online return page within 30 days of purchase to print your free return shipping label.
Click Here to access Online Returns Page
Log in to your account OR sign in as a guest by entering your order number and shipping zip code.
Select the item you want to return along with the reason for returning them.
Include the return detail slip for each order you are returning. Attach the shipping label to the box. Cover up any previous delivery addresses or barcodes on the box.
Drop your labeled return shipment at any UPS Store or UPS drop-off location.
They are unable to return merchandise obtained from a retailer other than www.adidas.com. Please return the product to the original retailer.
*Please note to utilize free returns on adidas.com, the package must be sent from physically within the United States. Please note that the return label is not valid through USPS for APO/FPO returns.
RETURN IN STORE
You may return your new and unused adidas.com purchase at an adidas retail store within 30 days of purchase. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, an in store credit will be issued at the current product price.
Adidas retail stores are unable to accept returns for orders paid with PayPal. Please return PayPal orders by mail.
GIFT RETURN
If you are the recipient of a gift from our website and want to return it, please set up a Return Authorization request for an adidas gift card with Corporate Consumer Relations
EXCHANGE
Need to make a change? At this time, they do not offer product exchanges. You may return your product within 30 days using their free returns option for a full credit and re-order your replacement item.
REFUND
They will process your return within 7-10* business days of receipt and apply a credit to your original payment method. You’ll receive an email from them when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. They do not refund shipping charges.
*During peak seasons please allow up to 15 business days for your return to process.
If your order was purchased with a gift card, your refund will be issued to a new adidas gift card sent to the shipping address on your order via USPS.
If your payment method was a combination of a credit card and a gift card, your refund will be issued to a new gift card first and sent to you via USPS. Any remaining credit owed will be applied to your original payment credit card.
Unfortunately, shoes not accompanied by the original receipt are not eligible for replacement.
They cannot assume responsibility for lost shipments, please retain your return tracking # for your reference. Once your return has been processed, you will be emailed a promotion code which will be eligible for one replacement Barricade on adidas.com
Get Order Help, FAQ’s, Gift Cards or Need more information.