UPDATED ONLINE RETURN POLICY

As of 2/21/2017 all P.S. Kids purchases are final. No returns or exchanges will be allowed.

 

ONLINE PURCHASES

• You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
• They take pride in Aéropostale® brand and their customers by designing, sourcing, marketing and selling their own merchandise. As a result, they do not authorize the resale of Aéropostale® merchandise.
• Unwashed, unworn, or defective merchandise with original price tickets may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt. Swimwear and underwear can only be returned/exchanged with the price tickets attached. They may refuse or delay returns if fraud or abuse is suspected.
• Online purchases, made in both The United States and Canada, can be returned by mail to the Aeropostale Returns Center located at 30 Transport Drive, Walton KY 41094. Only online purchases made in the United States can be returned to stores.
• Online orders must include the return form or bottom portion of the original packing slip.
• Shipping and handling costs, gift-wrap costs and other charges are non-refundable.

TO RETURN ITEMS BY MAIL

• Affix the pre-paid, pre-addressed label onto your return package. No postage necessary. $7 will be deducted from your return credit for use of the label.
• Please select a “Reason for Return” code on the packing slip and include the packing slip in your return package. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
• Drop off your package at any UPS Store, UPS Drop Box, Office Depot, or Staples.
• Track your return by logging into your account at www.aeropostale.com
• If you would prefer to use your own shipping method at your own expense, follow steps 1 & 2 above and return the package via an insured shipping service to: Aeropostale Returns Center, 30 Transport Drive, Walton, KY 41094. Sorry, we cannot accept CODs.
• All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package.
• They do not accept C.O.D. or third-party billing for returned merchandise.
• U.S. purchases made using PayPal Credit® or PayPal® as a payment method can be returned by mail for refund to your account.
• If shipping damages occur, please contact the carrier or our Customer Service department at 877-289-2376 (option #1).
• Gift Cards sales are final.
• Orders greater than 50 units are FINAL SALE and NON-REFUNDABLE. NO ADJUSTMENTS. NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.

IN STORE PURCHASES

• You can purchase up to 50 units of Aéropostale® merchandise per day. Purchases above 50 units per day by a single customer will not be allowed.
• They  take pride in Aéropostale® brand and their  customers by designing, sourcing, marketing and selling our own merchandise. As a result, they  do not authorize the resale of Aéropostale® merchandise.
• Purchases made in any U.S. Aéropostale® store may be returned or exchanged within 60 days of the date of purchase with the original sales or gift receipt.
• ATTENTION INTERNATIONAL SHOPPERS – Purchases made in one of our U.S. stores are final sale and are not eligible for exchanges or returns.

ROOM RETURN POLICY

• All items from their Online ROOM Collection, including bedding and accessories, can only be returned to the warehouse. Please follow the directions on the pack slip or refer to the Online Purchase return policy for more details.
• All approved returns made within 60 days of the purchase date will be issued a full refund to the original form of payment (including gift purchases) within 30 days of receiving your returned package.