American Girl Return Policy

If for any reason you don’t like your purchase from American Girl, they will try to find a way to make it right with an exchange, merchandise credit, or refund within two years of purchase. Be assured that American Girl stores will do their very best to take care of you, but from time to time, they will not accommodate a return.

Return Locations:

Bring it in or send it in! You may return or exchange your item(s) at any of the American Girl store locations. To ship your return, please follow the instructions below.

They only accept returns of products purchased directly from American Girl. Please return all other products to the original place of purchase. All returns are monitored and may be limited.

Refunds & Credit:

A refund of the purchase price is available with your original proof of purchase from American Girl (store receipt, packing slip or order number). Online product registration is not considered proof of purchase for returns purposes.

A merchandise credit will be issued if the purchase cannot be verified.

A refund or credit will be issued for the purchase price, current list price, or prorated price depending on the item(s) returned. They reserve the right to assess the value of items returned.

Shipping and processing fees are non-refundable.

Items designated as “final sale” cannot be returned.

Customer Service:
American Girl
Returns Department
8300 Fairway Place
Middleton, WI 53562
Phone: 800-845-0005

 

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