Ann Taylor Return Policy
Customer Service: 1-800-342-5266
Ann Taylor will accept your return of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted in their return policy below. Please note, they cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.
They will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange (in store only). For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item’s current selling price either in the form of a merchandise credit* or as a merchandise exchange (in store only). One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.
Returns without an original receipt will be credited for the item’s current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.
Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.
“Reduced price merchandise with “Final Sale” in the description or a .44 or .88 price ending prior to any discount may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed “Final Sale” may not be returned or exchanged.
*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.
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