Aveda Return Policy

 

ONLINE RETURNS INSTRUCTIONS
Please note: Aveda eGift Cards cannot be returned or exchanged.

Please fill out the “Return Section” of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked “Gift Return” on the back of the invoice.

For your convenience, an address label which is on the invoice that should be affixed to the outside of the return package. If the label is not available, all returns should be addressed to (return postage is required):

Aveda Online
Returns Department
313 Talbot Blvd.
Chestertown, MD 21620

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. We’re sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival. Please note: Only products purchased on Aveda Online may be returned for refund. If you have questions about returns, please contact us by phone at 1.800.644.4831 or via email at AVEDAonlineservice@aveda.com.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact customer service immediately at 1.800.644.4831.

Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

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