Brooks Brothers Return Policy

Customer Service: 1-800-274-1815

Brooks Brothers wants you to be satisfied with your merchandise. They will accept a return or exchange of merchandise in original condition within 60 days of purchase date accompanied by an original receipt. All returns accompanied by original receipt will be credited to original form of payment.

Merchandise in original condition not accompanied by a receipt will be accepted and a merchandise credit will be issued for the lowest price. Photo identification is required for all merchandise credits. If your cash return is greater than $100.00 a company issued check* will be mailed to you. Monogrammed and altered merchandise and special order clothing will not be accepted for a return or exchange.

Price adjustments will be made within 10 days of original purchase date with original receipt present. Only items purchased at full price are subject to a price adjustment.

MAILING ADDRESS:
Customer Service Manager
100 Phoenix Avenue
Enfield, Connecticut 06082

 

Click Here to Get Order Help, FAQ’s, Size Chart, Gift Cards or Need More Information