Dress Barn Store Return Policy

Customer Service Phone Number
1-800-373-7722

If you are not satisfied with an item that you have purchased, you may return the item for a full refund of the purchase price. Dress Barn gladly accepts returns to dressbarn.com or any of their retail stores! To ensure that you will receive a credit for your return, all products must be returned in unworn, unwashed, unaltered condition with price tickets attached.

Please review the following information regarding merchandise return options:

DB RSVP dresses or shrugs are not eligible for return if the original tickets and hangtags have been removed from the garment. Please make sure you are completely satisfied with your purchase before removing. Any product that has been worn will be returned to the customer.

PayPal
Merchandise purchased using PayPal and returned to stores with a receipt will be issued a merchandise credit card for the purchase price. Without an original sales receipt/invoice, they will extend a merchandise credit card for the current selling price of the returned merchandise. dressbarn cannot return funds to PayPal accounts for purchases made on dressbarn.com in store locations. Please use the return label to ship your order back to their warehouse for a refund to your account.

Return To Store
They are happy to accept your dressbarn.com items for return or exchange in any of their dressbarn retail stores. To find the store location nearest to you, please visit the store locator page.

Returns/Exchanges are gladly accepted within 60 days of the original purchase date for unworn items that have price tickets or defective items. They reserve the right to require your name, address, and telephone number on all returns and exchanges, and for returns without a receipt you will be required to present a valid government-issued ID. If a discount was applied to the original purchase, the return amount will be adjusted accordingly.
When you have an original sales receipt or online customer Invoice, refunds will be provided based on your original form of payment. They reserve the right to verify original purchase on returns made without a receipt.

A cash refund will be issued when original payment was made with cash or a check.
A credit will be issued to the credit or debit card used for the original purchase.
If a gift/merchandise card or gift receipt was used, an exchange or a merchandise credit will be issued.

Without a receipt, they will issue a merchandise credit for the lowest selling price offered during the past 30 days.

 

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