Hot Topic

Hot Topic Return Policy

Customer Service:  1.800.892.8674

What’s your exchange/return policy?
You can return your item(s) to the nearest Hot Topic store, or by mail using our self-serve return form.
  • Please save the invoice you received with your package. It’s your receipt in case you need to exchange/return your item(s)!
  • All packaged Halloween costumes purchased on Hottopic.com are final sale and cannot be exchanged or returned.
  • Merchandise cannot be returned if washed or worn.
  • Allow 2-4 weeks for processing exchanges/returns.
  • You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Hot Topic is not responsible for lost or damaged packages.
  • Merchandise purchased with a credit card or gift card can be exchanged or returned at your local Hot Topic if you have the receipt.
  • If you purchased through a third party such as Paypal, your exchange or return can only be made by mail. Please contact Customer Service at 1.800.892.8674 or +1.626.603.3182 for international customers for further instructions. Sorry, we’re unable to process third-party returns within our stores.
How do I exchange something?
If you’re unable to exchange your item(s) at a Hot Topic store, you can easily exchange with us. Here’s what you need to know:
  • Contact Customer Service at 1.800.892.8674 to process your exchange.
  • Return your item(s) by filling out the fields in the return form that’s printed on the back of your order invoice.
  • Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.
  • You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Hot Topic is not responsible for lost or damaged packages.
  • You will not be reimbursed for your original or return postage.
  • You will not receive a refund for your return until we receive your returned item.
  • You will not be charged a shipping fee for your exchange, unless you request upgraded shipping.
How do I return something?
If you’re unable to return your item(s) at a Hot Topic store, you can easily use our self-serve return process. Here’s what you need to know:
  • Return your item(s) by filling out the fields in the return form that’s printed on the back of your order invoice.
  • Pack your return securely, in the original package if possible, and include your completed return form. Do not tear off the bottom of the invoice. We need the entire form to identify the order.
  • You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. Hot Topic is not responsible for lost or damaged packages.
  • You will not be reimbursed for your return or original postage.
  • You will not receive a refund for your return until we receive your returned item. Allow 2-4 weeks for processing and 1 to 7 business days to receive your credit.
  • Still have questions? Email us at returnexchange@hottopic.com. Or, give us a call at 1.800.892.8674 (+1.626.603.3182 for international customers).