Journeys Store Return Policy

Customer Service; 1-888-324-6356
Journeys now gives you 365 days to decide! They allow all merchandise in new condition, with original packaging and original receipt, to be returned for a full refund or exchange within 365 days of purchase. Shipping charges are also excluded.

Return/Exchange Options

Option 1) Return to Store: Take your item(s), with original packaging and receipt, to any Journeys store to return or exchange.

Option 2) Return to Journeys.com: If you would like to ship the item(s) back to Journeys.com, please follow the instructions below:

1) Please fill out the Return/Exchange form completely and include it with your return/exchange package. If you did not receive a Return/Exchange form, you can print one HERE.

2) Send the item(s) back to the address below, through the shipping provider of your choice, or request a Return Label here: Return Label Request Form.

3) Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provided by Journeys. Shipping charges are not refundable.

4) Please allow 2-4 weeks to receive your refund or exchanged merchandise.

Return Address:
Journeys Order Returns
635 Genesco Parkway
Lebanon, TN 37090
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