Kay Jewelers Return Policy

Customer Service: 800-527-8029

 

If you’re not happy with your purchase, we’re not happy and we will make it right. You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from Kay.com, but exchanges must be done at a Kay store.

• Watches that haven’t been special ordered and accessories can be returned if they’re unworn or unaltered, and must be accompanied by the original packaging, instructions and warranty information to a Kay store or Kay.com within 30 days of purchase. Again, exchanges can only be done at a Kay store.
• You can’t return or exchange custom-designed merchandise, class rings, special-ordered watches or any personalized engraved merchandise.

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