Lids Return Policy

Customer Service: 888.564.4287

Lids allows all merchandise, with original receipt or packing slip, to be returned for a full refund within 30 days of the purchase to any of our local retail stores (exclusions may apply), or by mail to our Customer Care Department. All items must be unworn, unwashed and in new condition to be eligible for a refund or merchandise credit. All sales are final on clearance items.

Refunds for items returned after 30 days of original purchase will be in the form of a gift card at the current retail price. Items returned after 90 days of purchase will not be accepted. If you receive a defective item, the wrong item or the wrong quantity, please Contact Us immediately. We will resend the correct item to you and refund the return shipping costs due to our error.

No Receipt or Packing Slip

Without a receipt or packing slip, you may receive an exchange or merchandise credit in the form of a gift card. Refunds for items returned after 30 days of original purchase date will be in the form of a gift card and will be returned at the current retail price.

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