MAC Cosmetics Store Return Policy

Customer Service: 1 (800) 588-0070

 
At M·A·C Cosmetics Online, your satisfaction is important. If for any reason you are not completely satisfied with the products purchased from M·A·C Cosmetics online, you may return the unused portion for exchange or refund (they’ll even pay for the return shipping fee).

There are two ways to return or exchange product(s) purchased from M·A·C Cosmetics Online:

IN-STORE RETURNS
You can return items (excluding items purchased using a MAC Pro Membership) to any free-standing M·A·C Store in the United States (excluding department stores and airport locations).

(Please note: They currently cannot accept gift returns in M·A·C Stores. Please call 1.800.588.0070 to process your gift return.)

1. FIND A STORE
Use store locator to find a store near you.

2. BRING IT IN
Please bring your packing slip in addition to the item(s) you are returning.

FREE SHIPPING RETURNS
You can return items by mail and enjoy free shipping on your return package. To return by mail, follow the four easy steps below:

1. CALL  1.800.588.0070
Our Online Service Team will provide a pre-paid return label via email.

2. PRINT IT
Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. Please check the appropriate box if the item was a gift.

3. PACK IT
Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.

4. SHIP IT
Take the package to any UPS location or request a UPS package pick-up by calling 1.800.PICKUPS (subject to UPS fees). Full instructions are included in the return label email