Neiman Marcus Return Policy
Customer Service: 1.888.888.4757
At Neiman Marcus, they respect and value every customer. Because your trust is important, they want you to be completely happy with every purchase. If you are not satisfied, for any reason, they will accept returns of saleable merchandise for a full refund or exchange.
- Returns are accepted within 60 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
- Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as “final sale” cannot be returned.
- They will honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
- Neiman Marcus reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
Returning By Mail
Enclose the Return section of the packing slip with your item(s), noting the reason(s) for return and whether you wish to exchange the item(s) or receive a credit or refund (based on your form of payment).
Merchandise shipped with a SmartLabel may be returned FREE if we receive it within 15 days of the delivery date. For a replacement SmartLabel, please call 1.888.888.4757.
If you choose not to use the SmartLabel, please ship your return prepaid and insured to: Sales Division, 123 Customer Way, Irving, TX 75039.
Neiman Marcus store purchases may be returned by mail to the store in which it was purchased. Please ship your return prepaid and insured and include a copy of the receipt so that your credit can be easily processed.
Gift Returns By Mail
To return a gift by mail, simply fill out the return section, note the reason for return, and check the Gift Recipient box. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card.
Please allow 10 to 14 days for processing your return.
Returning In Store
Eligible items may be returned to a Neiman Marcus store for credit within 60 days of the delivery date. Just bring the merchandise and your packing slip or receipt to any store sales associate. Bergdorf Goodman and Last Call cannot accept returns of items purchased from Neiman Marcus.
Gift Returns In Store
To return a gift in store, just bring the merchandise and your packing slip or receipt to any store sales associate. A Neiman Marcus Group Merchandise Credit Gift Card will be issued to the recipient for the amount of the returned merchandise. The card can be used for store, online, and catalog purchases from Neiman Marcus, Horchow, Last Call and Bergdorf Goodman. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check instead of a gift card.
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