Northface Return Policy

Customer Service: (888) TNF-1968

Items purchased in a The North Face retail store must be returned in-store within 60 days of purchase. Items purchased online using PayPal must be returned online within 60 days of purchase. You must have an original receipt or packing slip to complete your return. Items must be unused and unwashed.

The North Face® stands behind the quality of everything they sell and hope you’re happy with your gear. Northface products are fully warranted against defects in materials and workmanship with a lifetime guarantee. Footwear holds a limited one-year guarantee.  See Limited Warranty/Lifetime Guarantee for details.

If you’re unsatisfied with products you purchased from The North Face, you can return your item(s) as follows:

• Items purchased online can be returned online or at The North Face retail stores within 60 days of purchase.
• Items purchased in a The North Face retail store must be returned in-store within 60 days of purchase.
• Items purchased online using PayPal must be returned online within 60 days of purchase.
• You must have an original receipt or packing slip to complete your return.
• Items must be unused and unwashed.
• Custom products are final and are not eligible for returns, exchanges, changes or alterations.
• Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.

 

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