Origins Store Return Policy

Customer Service: 1-800-674-4467

Origins Online Satisfaction Guarantee
If for any reason you are not satisfied with your purchase from Origins Online you may return the unused portion for refund or exchange*. Purchases from Origins Online receive free return shipping.

Free Return Shipping
If you have purchased from Origins Online and wish to return or exchange an item(s):
contact customer service at 1-800-674-4467. An Online Service Expert will provide a pre-paid return label via email.
Print It
Print the label from your email. Complete the Return Merchandise/Exchange section on the back of the invoice included with your order. *Please check the appropriate box if the item was a gift.
Pack It
Carefully pack items into the box and include the completed invoice. Seal the box and affix the prepaid label to the outside.
Ship It
Take the package to any UPS location or request a pickup by calling 1-800-PICKUPS (UPS fees may apply). Full instructions are included in the return label email.
Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed.

If you have questions about returns and exchanges, please contact them by phone at 1-800-674-4467 or via email at OriginsOnlineService@origins.com.