Ralph Lauren Store Return Policy
Customer Service: 888-475-7674
Ralph Lauren wants you to be satisfied with your RalphLauren.com purchases. If that’s not the case, they’ll gladly accept merchandise for return, provided it:
- Is in new condition
- Hasn’t been washed, worn or altered
- Is accompanied by the original invoice
MAKING A RETURN TO ANY OF OUR US RALPH LAUREN STORES
For expedited service, Ralph Lauren wants you to make your return by mail using the postage-paid return label provided with your original package. All of their stores accept returns; however, they must be shipped to their warehouse before they can be credited.
All returns must conform to the guidelines of our return policy and must be accompanied by the original invoice. RalphLauren.com merchandise can only be returned to US Ralph Lauren stores. Lighting returns must be made to RalphLauren.com and cannot be accepted at Ralph Lauren stores.
MAKING A RETURN BY MAIL
Option 1: Use the postage-paid return label
Complete the Return Form and include it with your return
Affix the return label to your box
Leave your package where you normally leave outgoing mail or take it to your local post office.
Please allow up to 2 weeks for them to receive and process your return. They will deduct $5 from your order refund for return postage when using the postage-paid return label. This fee does not apply to gift returns. Return tracking information will be available here up to 3 days after mailing. You will receive an e-mail once your return is processed.
If you have lost or misplaced your return label, click here to print a new one using your order number and billing zip code. If you need further assistance, please call 888-475-7674 or e-mail at CustomerAssistance@RalphLauren.com.
Option 2: Pay the return postage yourself
The package should be taken to your postal carrier and mailed to the following address:
RL E-COMMERCE / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260
This address can only be used to return items purchased at RalphLauren.com. If you would like to return items purchased elsewhere, please return the items to the original place of purchase or call 888-475-7674 and we will be happy to assist you.