100% Satisfaction Guaranteed

They stand behind everything they sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase.

REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents.

If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.

 

Returning Items

You can return your purchases from REI by mail or at any of their retail locations, regardless of whether you made your purchase online, by phone or in an REI store.  Proof of purchase is required.  Please retain all product packaging and tags until you’re completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

Mailing Your Return

Include required proof of purchase: store receipt, eReceipt, gift receipt, shipping invoice or member purchase history.

Please include name, email address and member number if information does not appear on the proof of purchase.

Non-member returning a retail purchase?  Name, address, phone, and email, are required to process your mailed in return.

 

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