Restoration Hardware Store Return Policy
At Restoration Hardware, they take pride in the exceptional quality and craftsmanship of their furniture. Attention to detail in design, material and construction is unyielding. And so is their commitment to customer satisfaction.
RETURNING MERCHANDISE
You need a receipt in order to return your item for a refund. Upon return, your item will be inspected, and exchanges, credits and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws. Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store.
When returning an item, please complete the information on the back of your packing slip, and use the return address label we provide. Pack your return securely and be sure to ship it via insured US Mail or UPS Ground. Retain your shipping receipt for your records.
Should you decide to cancel a return and keep the item after a refund was issued, we reserve the right to charge your credit card in the amount of the refund issued.
STOCKED FURNITURE
They carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us at 800.762.1005 immediately. Furniture that is refused because it does not fit through an entryway will be refunded in merchandise or store credit only.
STOCKED NON-FURNITURE ITEMS
They accept returns for Non-Furniture Items within 30 days, with proof of purchase.
CUSTOM ORDERS
Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be taken when the order is placed.
MONOGRAMMED/PERSONALIZED ITEMS
These items are considered custom order items and are non-cancellable, non-returnable and non-refundable.
FINAL SALE & CLEARANCE ITEMS
Final sale and clearance items purchased through RH and RH Outlet are considered final sale and are non-returnable and non-refundable.
OUTLET STORES
Restoration Hardware Outlet Stores carry discontinued, returned and not-quite-perfect furniture and home accessories. Items purchased at Restoration Hardware Outlet stores, are considered final-sale items and cannot be returned.