Urban Outfitters Store Return Policy
Return or exchange any unworn, unwashed or defective merchandise by mail or at one of their US or Canada store locations. Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.
In-Store Returns
Their US and Canadian stores will gladly accept your UrbanOutfitters.com return – visit our store locator to find the store nearest you!
If you DO NOT have a Receipt.
Merchandise returned without an original sales receipt will be exchanged the same day for in store merchandise of the current retail price of the item(s) being returned; no online orders or send sales.
Within 30 days: The original method of payment will be refunded in full.
After 30 days or a Gift Return: A merchandise credit will be issued for the price paid.
Please note: Your return must be accompanied by your packing list. Orders placed on UrbanOutfitters.com cannot be returned at our European store locations.
Use your prepaid (FREE!) SmartLabel?
Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.
Make sure any old labels on your package are removed or obscured and affix your pre-paid, pre-addressed shipping label.
That’s it! Now, just drop your package in the mailbox, give it to your postal carrier, schedule a free carrier pickup, or take it to any authorized USPS facility. There is no postage required.
They will email you when your return is processed.
Returns without a prepaid SmartLabel?
Fill out the Return + Exchange Form on your packing list and pack it with your items in a securely sealed package. Don’t forget to save a copy of your order number for your records – you can find it in the upper left-hand corner of your packing list.
Make sure any old labels on your package are removed or obscured.
Address your package to:
UrbanOutfitters.com
Attn: Returns Department
766 Brackbill Rd.
Gap, PA 17527
US
Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label. They will email you when your return is processed.