Victoria’s Secret Store Return Policy

Customer Service: 1.800.411.5116

 

RETURN AN ONLINE PURCHASE IN A STORE:

If you want to return an item just bring it to a store near you and they will process your return. Bring your receipt or invoice.

RETURNS WITH ORIGINAL RECEIPT:

Within 90 days of purchase, Victoria’s Secret will exchange merchandise or issue a refund in the original form and amount of payment for the returned merchandise. After 90 days from the date of purchase, Victoria’s Secret will exchange merchandise or issue a merchandise credit based on the original purchase price for the returned merchandise. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the amount of refund or credit. You will be limited to 7 returns, including exchanges for merchandise of lesser value, within a 90 day period (this does not include defective merchandise).

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