West Elm Store Return Policy

Customer Service:
1.888.922.4119
If you are dissatisfied with your purchase, you must exchange or return it within the following timeframes for a full refund of the merchandise cost (delivery fees are non-refundable). Outside these timeframes, they will replace or refund your purchase against manufacturer’s defects ONLY.

Quick Ship upholstery items must be returned within 7 days of the order receipt date.
All other stocked products must be returned within 30 days of the order receipt date.

Special Order Items (SPO)
Because they’re custom made to your specifications, special order items may not be returned and are exchangeable against manufacturer’s defects ONLY. SPO includes special order upholstery items, monogrammed/personalized items, special order rugs, one-of-a kind rugs and any products being shipped directly from a third-party vendor. Any special order items will be flagged as ‘special order’ in your shopping cart. New Jersey customers: Special-order upholstered furniture returns are subject to applicable state law and are non-returnable after 24 hours of delivery.

Click Here for Additional Return/Exchange Information