Costco Return Policy Review
Membership Club Costco is another retailer trying to make returns easy. They will even cancel and refund your membership in full at any time if you are not satisfied.
Shoppers are members who pay fees to join, so “we will refund in full at any time (if) a member is dissatisfied,” says Franz Lazarus, an executive vice president with Costco. Members generally get the refund in the same form they paid, while nonmembers would likely get cash or store gift cards, he says.
With consumer electronics, which tend to have a shelf life, there is a 90-day window to return, he says. “That’s the only exception.”
The Best Store Return Policy
Costco’s return policy is so good they even have a better return policy for the items and companies they sell. Lets take for instance Dyson vacuum cleaners. Dyson has a 30 day return policy. Now, if you purchase it from Costco they will honor a 90 day return policy. Now that’s a great company.
On Merchandise: They guarantee your satisfaction on every product they sell, and will refund your purchase price, with the following exceptions:
- Electronics: Costco will accept returns within 90 days (from the date the member received the merchandise) for Televisions, Tuner-Free Displays, Projectors, Major Appliances (refrigerators above 10 cu. ft., freezers, ranges, cooktops, over-the-range microwaves, dishwashers, washers and dryers), Computers, Touchscreen Tablets, Cameras, Aerial Cameras (drones), Camcorders, MP3 players and Cellular Phones (return details will vary by carrier service contract).
- Diamonds: 1.00ct or larger: Members returning a diamond over 1.00ct must also present all original paperwork (IGI and/or GIA certificates) at which time they will receive a Jewelry Credit Memo. Within 48 hours, our Costco Graduate Gemologist will inspect for authenticity.
- Cigarettes and alcohol: Costco does not accept returns on cigarettes or alcohol where prohibited by law.
- Products with a limited useful life expectancy, such as tires and batteries, may be sold with a product-specific limited warranty.
Costco is committed to offering the best value to members, with a risk-free 100% satisfaction guarantee on both your membership and merchandise.
COVID-19 POLICIES & PROCEDURES
Special Operating Hours for Members Ages 60 or Older
Costco warehouses are currently open for Special Operating Hours from 9 to 10 a.m., Monday through Friday. Due to the increase in COVID-19 cases, Costco will maintain current Special Operating Hours until further notice.
Updated Face Mask Policy
Members and guests must wear a face mask that covers their mouth and nose at all times. Individuals who are unable to wear a face mask due to a medical condition must wear a face shield. Children under the age of 2 are exempt. Entry to Costco will be granted only to those wearing a face mask or face shield.
The use of a face covering should not be seen as a substitute for social distancing. Please continue to observe rules regarding appropriate distancing while on Costco premises. For members who are unable to wear a mask or face covering, Costco has delivery options available on Costco.com. Thank you for your understanding and cooperation.