Forever 21 Return Policy Review
Forever 21 stores are not so flexible with their return policy. All store purchases may only be returned to stores within the original country of purchase. Please contact your local store for return policy information.
Online purchases made through FOREVER21.COM are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
You MUST provide your order invoice and the credit card used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI Forever, or For Love 21 location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.
See Forever 21 Return, Exchange and Refund Policy
RETURNS AND EXCHANGES POLICY FOR ONLINE PURCHASES
We are expanding our return and exchanges window to 60 days to account for any inconveniences caused by store closures and if needed will continue to extend to ensure you can return or exchange your product in store or online as you choose.
This Returns and Exchanges Policy applies to all purchases made through the website Forever21.com, the Forever 21 mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the “Site”). All Forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information or visit Returns and Exchanges for in-store purchases.
Online purchases are valid for exchange, credit, or refund within 60 days from the ship date either through our returns portal or in store. Online purchase exchanges are only available in store. Your order confirmation contains a barcode to make your return easy and specifies the last day you have to return your merchandise by mail or to one of our stores.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the Packing Slip and customs documents (if applicable).
Final sale items and cannot be returned or exchanged, unless required by law.