Kmart Store Return Policy Review
If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, manuals, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below). For most items, you have 30 days from the date of your original purchase to make a return with the exceptions noted below.
REFUNDS AND EXCHANGES WILL NOT BE GIVEN WITHOUT RECEIPT.
Mattresses, foundations, bed frames, and head and footboards must be returned within 7 days of purchase and must be in the original unopened sealed bag. Mattresses or foundations that are damaged, soiled, infested, stained or missing law tags cannot be returned. Adjustable base beds/foundations cannot be returned.
Indoor upholstered furniture, including recliners and sofas must be returned within 7 days of purchase. Ready to Assemble furniture and infant furniture must be returned within 30 days of purchase.
No returns on Valentine, Easter, Christmas, and Halloween product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
Custom and personalized items, including custom jewelry cannot be returned. Special orders, prescription drugs, and gift cards cannot be returned.
Opened music, movies, software, video games, and collectibles cannot be refunded, but if defective, they can be exchanged for an identical item.
Some items with open packaging or labels and tags that have been removed, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, breast pumps, power tools, scooters over $149.99, specialty occasion clothing, video cameras/camcorders, handbags, jewelry and watches are not eligible for return and will only be exchanged for an identical item or a substantially similar item of equal value.
Items damaged, altered, or abused after delivery to the customer cannot be returned.
Delivery, labor and/or installation fees cannot be refunded.
KMART COVID-19 RETURNS & PROCEDURES
Your health and safety, and that of our associates, is a top priority, which is why we have taken the following precautions:
• Our team is monitoring global, national and regional health authority guidelines to ensure appropriate action is taken when and where necessary.
• We are ensuring that our stores are clean with a focus on high traffic areas.
• Our associates are encouraged to stay home when sick and avoid non-essential travel.
• Our team is ready to serve you through our various online platforms, including www.sears.com and www.kmart.com. For those concerned about shopping in store, our online services provide convenient shipping or in-store pick-up options.
We know that you may have scheduled in-home deliveries, installations, improvements or repairs with us. To protect both your safety and that of our technicians, we have required technicians to practice proper hand hygiene, avoid handshakes with members and keep a distance of six feet as suggested by the CDC to avoid close contact.
We value your business and more importantly, your health and the well-being of your family. Please wear masks when entering our stores and social distance.